Money-Back Guarantee (Return Policy)
If you are not satisfied with your purchase for any reason,
please call within 30 days to return the items for a full refund.
Just call (800) 358-3111 for a return merchandise authorization
send the return package to our new warehouse.
Hendrickson Publishers Returns Dept.
140 Summit St.
Peabody, MA 01960
Shipping Packaging and Handling
Shipping and handling prices are quoted in US dollars. Orders are usually processed and shipped within 24 - 48 hours of receipt (Mon-Fri). Orders placed on a Friday or holiday will not ship until the next business day. Depending on your location average transit time for an order is 4-10 business days, unless expedited shipping is requested when the order is placed (Mon-Fri).
Tracking numbers will be provided for shipped orders. Please note that tracking information may not be immediately available, nor do all carriers offer tracking services.
AK, HI, APOs, US Territories, and Canada
Add $5.00 to regular shipping and handling for orders up to $79.99. Orders over $80 with be charged 35% of their net order.
Add $20 to regular shipping and handling for orders up to $79.99. Orders over $80 with be charged 35% of their net order.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Rose Publishing has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
For overnight delivery or same day shipping, please call in your order before noon EST (Mon-Fri)*. Extra fees apply.
*Please Note: Express Shipping, Next Day and Second-Day Air options will only be delivered on standard business days (Mon-Fri). Saturday deliveries are unavailable at this time. We are happy to answer any questions you may have, contact us at 1-800-358-3111 or infohendricksonrose.com.
Shipments to APO addresses, U.S. post office boxes, international addresses, and orders under $39 are generally shipped via US Mail.
Larger orders are shipped via UPS.
When Not Yet Published (NYP) items are ordered, they will be placed on back order, and automatically processed and shipped, at no additional shipping charge when the product becomes available.
If you order an existing product that is not in stock, in conjunction with product that is in stock, the entire order will be held so that it can be shipped together. If product will be unavailable for a substantial period of time, you will be notified and the item will be removed from your order.
For International back orders the entire order will be held so that it can be shipped together. If product will be unavailable for a substantial period of time, you will be notified and the item will be removed from your order.